March 26, 2020

CIRCULAR LETTER TO ALL MEMBER COMPANIES

Re: NC Rate Bureau Operations and COVID-19 - Important Updates

As previously announced, the North Carolina Rate Bureau (NCRB) has modified operations so that all staff may work remotely until further notice. As a result, several of our processes will change in order to maintain normal business operations.

1. Temporary suspension of assessment of data fines – Assessment of USR and policy data fines will be suspended for the month of March to allow member carriers time to adjust their operations. As a result, carriers will not receive a fine invoice in the month of April, 2020. The fining program will resume on April 1, 2020 and carriers with new fines or outstanding balances will be invoiced in May, 2020.

2. Data fine invoices to be delivered electronically – Starting in May, 2020, all invoices for USR and policy data fines will be delivered to carriers electronically. Invoices will be delivered by email to the same contact that currently receives the invoice by mail. Please note, this change will be permanent.

3. Ownership rulings to be delivered electronically – Starting April 1, 2020, ownership rulings will be delivered to the carrier of record electronically via email. NCRB has established a new contact role in our system that will be associated with delivery of these emails. Please use the included contact change form to advise NCRB of the proper contact to receive ownership rulings. Contact change forms should be emailed to updatecontactinfo@ncrb.org. Please note, this change will be permanent.

4. Eligibility letters will be delivered electronically – Starting April 1, 2020 all assigned risk eligibility letters will be delivered to the carrier of record electronically via email. Please note, this change will be permanent.

Please use the included contact change form to notify us of any contact changes to receive correspondence noted above.

NCRB will remain in communication with further updates as needed.

We are monitoring voicemails and emails, so please contact us at support@ncrb.org or (919) 582- 1056 with any questions.

Sincerely,

Jarred Chappell

Director, Workers Comp Operations

JCC:ko

Attachment

C-20-8